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Essential Skills for Communication in Healthcare Environments-
#2007 Essential Skills for Communication in Healthcare Environments


2 Contact Hours

Based on interpersonal communication research and conflict resolution theory, the course offers the foundations of effective communication techniques for staff who work in the healthcare environment. It is designed to promote quality care, effective working relationships, and a positive work environment for service providers in healthcare.

Target Audience: This interactive entry level course is designed for all professional levels of staff who work in a healthcare setting, as well as professional guardians, case managers, attorneys, and other responsible parties involved in meeting the needs of individuals in healthcare settings.

Availability: 120 days from registration, unless other agreement applies


Participants will recognize the knowledge, skills, and attitudes which facilitate communication and resolve conflicts in the healthcare environment.


Upon completion of this course, the Learner will be able to:

  • Define "communication" and discuss its importance in the healthcare setting.
  • Identify successful strategies to communicate with residents, including those who are cognitively, visually, and/or hearing impaired.
  • Describe ways in which communication takes place.
  • Demonstrate ability to observe and listen effectively while relating to how others perceive their behaviors.
  • List federal and state regulations associated with communication in the healthcare setting.
  • Explain how to use "Reflective Listening" skills to communicate effectively.



Dynamic Group is an approved provider of continuing education courses by the American Occupational Therapy Association (AOTA). This program is offered for 0.2 CEUs, Introductory Level, Domain of OT: Areas of Occupation, Performance Skills, Contexts. The assignment of AOTA CEU’s does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

This course is AOTA approved for .2 CEU

NBCOT 2.5 PDU (course includes assessment component)

State of Illinois Physical Therapy Continuing Education Sponsor License No: 216.000127

Dynamic Learning Online is approved by New York State Education Department, Office of the Professions as a sponsor of Continuing Education for Physical Therapists & Physical Therapy Assistants

Dynamic Learning Online is a Texas Board of Physical Therapy Examiners (TPTA) Accredited Provider. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE.

This course is also approved by the:

  • Arkansas State Board of Physical Therapy
  • Center for Guardianship Certification
  • Florida Board of Occupational Therapy
  • Florida Statewide Public Guardianship Office
  • Texas Guardianship Certification Board

Author and Instructor

Orit Simhoni, PhD, OTR/L, GCG, NCG

A native New Yorker, Dr. Simhoni earned her BS in Occupational Therapy (OT) from New York University in 1974.  After living and working in Israel, she moved to Florida.  While working in the field of rehabilitation, she received her MS in Adult Education and Certificate in Gerontology from Florida International University.

While working as an OT assistant professor and fieldwork coordinator at Nova Southeastern University (NSU) in the (1995-2002), and research assistant to the Assistant to the President (2002-2003), Dr. Simhoni completed her studies in the NSU Conflict Analysis and Resolution doctoral program.  After completing her dissertation, “The Welfare of Elderly Florida Wards in ‘Nightmare Cases’: A Qualitative Inquiry,” she relocated to teach at Shenandoah University in Winchester, Virginia (2004-2006) and Howard University in Washington, D.C.

Currently in Silver Spring, Maryland, Dr. Simhoni is the Educational Specialist, Guardianship Division, for Dynamic Learning Online, Inc. and a consultant for Living Solutions, Inc.  She provides direct occupational therapy services to adult and geriatric patients in multiple settings, and is teaching part-time in the Towson University Occupational Therapy Program.  In September 2008, Dr. Simhoni was appointed to serve as a non-lawyer Guardian on the Washington, D.C. Probate Fiduciary Panel and continues to research guardianship practice issues.

Over the years, Dr. Simhoni has been recognized for her professional contributions in the field of occupational therapy and has published and presented her work in occupational therapy, fieldwork, and guardianship issues.  She also holds two U.S. patents.


Teaching Methods

This course contains content delivered in a text format with illustrations and pictures, assessments and activities, references and resources. A Final Exam is required with multiple attempts allowed to obtain a minimum passing grade of 80%. Learner must also participate a minimum of 80% of the CE awarded hours in the course material to be eligible to print the certificate of completion.

As a self-directed learner, you are encouraged to practice, seek out and read additional references regarding the subject matter to enhance the contents provided within this course.